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Customer Service Agent

Front Office Agent

Mandarin Oriental, Prague is housed within a former 14th century monastery, and it is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience. All 99 rooms at Mandarin Oriental, Prague, reflect a sense of tranquility and sophistication. Bright large spaces and open windows offer breezy views of the courtyard and city. It is another world. A world of oriental luxury and the most attentive service. A world that is all about our guests.

JOB DESCRIPTION

  • creating outstanding arrival and departure experiences
  • assisting with billing and invoicing
  • taking personal care of our guests during their stay
  • ensuring compliance with health and safety regulations
  • handling incoming telephone calls

YOUR PROFILE

  • first experiences in a similar position and in a luxury environment
  • the spirit to exceed expectations and a strong attention to detail
  • a harmonious and humble soul and attitude
  • knowledge of Guest Service related IT&T systems
  • excellent communication skills in English; other language skills are advantageous
  • a focus on our customers

YOUR BENEFITS:

  • Complimentary Dining and Drinks at the Colleague Restaurant
  • Complimentary Uniforms & Dry Cleaning
  • Transportation contribution
  • Colleague Rates when staying at Mandarin Oriental Hotel Group
  • MultiSport card and many others

Job Overview

  • Date Posted:
  • Expiration date: March 7, 2030
  • Location:
  • Job Title: Front Office Agent
  • Salary: Available to Negotiate.
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